Refund policy

Returns and Refunds

GENERAL REFUND INFORMATION

Our return policy is very simple: Your 100% satisfaction is our top priority. However, for food safety and quality control reasons we do have controls on what we can and cannot accept as returns.


REQUIREMENTS FOR REFUNDS

Refunds will be offered within the following parameters:

  • Order must have occurred within the last 60 days.
  • Items must be shipped back to us
  • Items must be unopened, complete, and in re-sellable condition.

Items not meeting this criteria will not be eligible for a refund/return.

 

RETURN SHIPPING

If your items meet the above stated criteria, they may be shipped back to us for a refund. Please notify us at support@cusatea.com if you intend to ship an item back for a refund.

Cusa Tea and Coffee will provide a printable prepaid return label under the following circumstances:

  • The product arrived with broken/open items.
  • The product arrived expired or nearly expired.
  • You received a different product, size, or quantity from what you ordered.
  • Other documented quality control issues.

The customer will pay the cost of return shipping under the following circumstances:

  • You did not like the product.
  • You changed your mind about the order and no longer want it.
  • You want to skip a subscription order due to sufficient stock but the order has already been processed.
  • You received an unwanted or unexpected subscription order.
    • We send out two emails to subscribers before their order leaves our warehouse. If we do not hear from you after these emails, we will proceed to ship.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 

Then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. Refunds can take up to 7 full business days to return to your account and become available to you.

Missing Items

If your order arrives with a missing item, please contact us within 5 days of delivery so we can make it right.

To help us resolve the issue quickly, we require:

  • A photo of all items received
  • A photo of the packaging your order arrived in

Reports submitted after 5 days may not be eligible for a refund or replacement.

Please note: This 5-day reporting window applies specifically to missing item claims and differs from our standard 60-day return/refund policy.

 

 

All refunds will be issued at the discretion of Cusa Tea and Coffee and we reserve the right to deny a refund at any time. Cusa Tea and Coffee does not offer exchanges.