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FAQ

INGREDIENTS / TASTE

Are your teas and coffees sugar free?

Yes! There is zero sugar in any Cusa Tea or Cusa Coffee product. They taste great that way, but if you prefer a sweeter taste to your tea or coffee, they also taste great with added honey, sugar, stevia or other sweeteners. If you are diabetic, you can absolutely drink Cusa Tea & Coffee.

How do Peach Green Tea and Mango Green Tea have zero calories or sugar if they have real mango and real peach in them?

We use dehydrated fruit, meaning no fruit juices make it into our teas. After we cold-brew our tea to perfection, we strain out the tea leaves and fruit before the tea undergoes our gentle dehydration process. So the taste of mango remains in the finished product, but there are no pieces of mango or mango juice in it that would have calories or sugar.

Does your tea have caffeine?

Some do. Currently, all of our green and black teas have natural caffeine. You can easily see which products have green or black tea by looking for the bright green strip on the box or stick. They contain 42-79mg of caffeine per 12-14oz serving, depending on the flavor (more for black teas and less for green). Since all teas with green or black tea leaves have caffeine (unless it has been removed through an artificial decaffeination process), our green and black teas do, too. For those who don’t or can’t drink caffeine, don’t despair! We sell an entire line of caffeine-free herbal teas. They have a blue band on the box or stick.

Which tea has the most caffeine?

Our Oolong tea has 79mg of caffeine per 12-14oz serving, which is the highest caffeine content of all our teas at this time. Our coffees have 95-110mg of caffeine per serving.

Which flavor has the least caffeine?

Our entire herbal tea line has zero caffeine. From our green and black tea line, Mango Green Tea and Peach Green Tea both have 42mg of caffeine per 12-14oz serving. They have the least caffeine at this time.

Is Cusa tea & coffee certified kosher?

No, the tea and coffee is not certified Kosher at this time. It is something we plan to do in the future.

Why don’t all Cusa Teas have “Certified Organic” on the package?

The green and black tea leaves we use are USDA Certified-Organic. However, some of the Chai spices and the fruit in the Lemon Black, Peach Green and Mango Green teas are not yet organic. Our herbal tea line is not organic at this time. Therefore, we can't say that 100% of our teas are organic. We're working on this. All of them are 87% organic or more. The ones that are 100% organic are our English Breakfast, Oolong and Green teas. Our teas do undergo a triple filtration system that filters out any pesticides or heavy metals ingredients may have been exposed to at any time.

Is your coffee organic?

Not certified organic - yet. We understand the need for organic products, which is why our founder, Jim, personally went to dozens of coffee plantations before choosing the one we work with. They are fully Rainforest Alliance Certified and use zero pesticides or chemicals. In fact, they fertilize the coffee plants using a compost mixture of cow manure and the spent coffee fruit. The cow herd lives on the plantation, so they are also antibiotic free and 100% grass-fed. There are herds of wild elephants on the plantation too! It is truly a magical place. On top of all of that, we test every batch after we cold brew the coffee to ensure there are zero pesticides, heavy metals, mold or bacteria.

Do Cusa Tea & Coffee products contain gluten?

Our teas and coffees are 100% gluten-free. They contain only organic green or black tea, and real herbs, coffee, fruit and spices. We have had all of our tea products tested, and they came back with zero parts per million for gluten, so drink with confidence!

The tea or coffee is too weak or too strong. Did I do something wrong?

Of course not! You just have a slightly different taste preference than our average customer. Add less water for stronger tea or coffee next time, or more water for weaker tea or coffee. We recommend 10-14oz of water for tea (check the package for instructions per flavor), or 6-10oz of water for coffee.

Is your tea oxidized?

The short answer is yes - our green tea is slightly oxidized. However, this is intentional - oxidation is a common and natural practice part of curing tea leaves, and there is nothing wrong with it. Basically, black tea leaves are fully oxidized and white tea leaves are not at all - they're all from the same type of plant, but the amount of oxidation the leaves undergo will determine the color and taste of the dried leaves and brewed tea.

Do your teas contains antioxidants, EGCG or active ingredients?

Our teas contain polyphenols, a type of EGCG, which are antioxidants. Good quality loose leaf tea typically contains about 60mg of polyphenols per serving, but our teas contain 144-456mg per serving, depending on the flavor. That’s because our unique process concentrates the polyphenols in our tea, meaning you get even more of the good stuff.

Do your teas and coffees dissolve in cold water?

Our coffees, herbal tea and green tea products dissolve completely and quickly in cold water - specifically, that’s Organic Green Tea, Mango Green Tea and Peach Green Tea. If you put them in a cold water bottle and shake, it will take about 5-45 seconds to dissolve. Our black tea products need a small amount of warm water to dissolve, then you can add cold water and ice to make iced tea.

Can I drink Cusa Tea & Coffee on a Keto or Paleo diet?

Yes you can! It has no sugar, calories or carbs and is compliant with both Keto and Paleo diets.

Is this tea or coffee good for fasting? Does it suppress appetite?

Our tea and coffee are not specifically designed to suppress appetite, but caffeine can suppress appetite for some people. Our teas and coffees contain natural caffeine. If you are fasting and can drink caffeine during your fast, you'll be just fine drinking our tea or coffee. There are no calories, fat, sugars or carbs in them. You can see the full nutrition or supplement panel in the images for each product.

Why is there foam in my Mango Green Tea?

Tea leaves contain proteins and amino acids. It is common for these to create bubbles or foam when they come into contact with water. You will notice that Cusa Tea can do this more than some other loose leaf teas, and this is because during the cold-brew step of production, we apply pressure to the water, which breaks open the cell walls of the tea and mango fruit to allow them to fully steep in room temperature water. The breakage of the cell wall also releases more proteins and amino acids into the water. The fact that you can see the bubbles tells you that your tea contains good amounts of denatured proteins, amino acids and fatty acids, which are all great and healthy things!

SUBSCRIPTIONS AND ORDERING ONLINE

How do I sign in to my account or manage my subscription?

If you set up a subscription order, you will also need to create an account in order to view and manage the subscription later on. To create an account, go to "SIGN IN" at the top of any page of our website, and then on the login page, click "Sign up" next to "New Customer?"


Once you create an account, you can sign in to it to view and edit/manage your contact information, addresses and subscription by going to "SIGN IN" at the top of any page (in the page's header) or by visiting: cusatea.com/account/login. Once signed in to your account, you'll see a place for managing your auto-ship subscription.

Can I buy Cusa Tea & Coffee in bulk?

You can order bulk packages of Cusa Tea & Coffee that contain more servings for a discounted price. However, we do not offer a larger container of tea or coffee with a scoop. As much as we want to, it’s not possible yet based on our technology. Because we gently dehydrate brewed tea, the resulting tea/coffee powder or tea/coffee crystals are so starved for moisture that they even pull it out of the air if exposed to humid air. That means a container with a larger amount of powder, once opened, will begin pulling moisture out of the air until it’s a hard rock of tea or coffee! It won’t be scoopable. Thus, we use single-serve sachets to prevent any exposure to moisture until you’re ready to use the tea. We do offer food service providers, like restaurants, the ability to buy in bulk for times when they need to make a lot of servings at once. To make up for the waste caused by single-serve packets, we offer a TerraCycle program to reward customers for sending used sticks back to us so we can have them recycled.

Why am I being charged for shipping if the sample pack is free?

We don’t charge for the tea or coffee in our sample packs - it's completely free. However, most online transactions include the product cost (free in this case) and the shipping and handling costs. We can’t afford to run a freebie program indefinitely without help charging for that second part of the equation. Since we package up the tea and coffee to-order, and ship it to you so you can try it without ever leaving home, we ask our potential customers to cover the cost of all that convenience in the form of shipping and handling. We make no money on this program, but that’s OK because it means that everyone who wants to try our tea or coffee can!

Why won’t my promo code work for a bulk pack of tea?

Our bulk packs already include discounts, built right into the price. Depending on the bulk size you get, you can save up to 50% compared with the price of buying the same quantity in multiple boxes. Thus, most of our discounts take too much off the price of our bulk packs. We do offer some promo codes that apply to bulk packs, and it’s usually indicated in the email or coupon we provided with the code. If you’re unsure about a specific code, please email us at support@cusatea.com or give us a call at 720-949-1901 to make sure. Most coupons also do not work on subscription orders (which also have built-in discounts) or sample packs (which are free).

PACKAGING / TECHNOLOGY / SOURCE

Is your packaging recyclable?

Our retail boxes are made with 100% recycled paper and can be recycled themselves. All of our shipping boxes are made of recyclable corrugated cardboard, meaning you can either reuse them or put them in the recycling bin, and any plastic-looking clear bags you see are actually 100% compostable.


In full transparency, our main obstacle is our tea sachets. We're still looking for a 100% sustainable, preferably compostable material that will stand up to the demands of backpacking, camping and active tea drinkers while preventing even the smallest amount of humidity or moisture to interact with our tea powder. We welcome suggestions on solutions we should consider - please email support@cusatea.com if you have one to share!


In the meantime, we are offering a TerraCycle program for re-purposing tea sticks, to ensure they don't go to landfills. Instead, they will be used to make structures like playground equipment and campground picnic tables. Please collect and keep your tea sticks, and stay tuned details about our program for sending them back to us in exchange for a discount on a future order (link will be provided here in the future).

How do you get instant tea and coffee to taste like a fresh cup?

When we founded Cusa Tea & Coffee, we had one goal: create an instant drink that doesn’t taste like an instant drink. However, the available technology behind existing instant beverage products damages the quality of teas and coffee either through over-brewing with too much heat (it’s called high-heat spray drying) or too aggressive dehydration methodologies requiring extreme cold temperatures (freeze drying). After nine months of new development and trial and error, we discovered our Cold-brew Process. Our patented Cold-brew technology uses room temperature water and pressure to extract all the flavor and maximum goodness from our hand-selected teas and coffees. From there, we vacuum dehydrate the cold brew, a much gentler method of dehydration, to concentrate the tea or coffee into crystals that instantly dissolve in hot or cold water. The result: a delicious, restorative, enjoyable cup of premium tea or coffee that can be made in seconds. It’s the next step in the evolution of a thousands-year-old tradition.

Where is Cusa Tea & Coffee made?

Our tea is sourced from Asia. Specifically, from USDA Organic-certified tea fields that we select in-person after examining the fields, their practices and their facilities. We personally visit these fields several times a year. Because harvests and quality change from season to season, and because we want to ensure we are always using premium tea (defined as the top 5% quality leaves), we source from various places as needed. Although the source may change, some things never do: tea fields we source from are far from city centers (to avoid unintended contamination by toxins), and every batch of tea we make is tested for toxicity. Furthermore, we are one of the only teas on the market that has been tested for heavy metals, with results showing no metals. You may find more information about that here since we’ve made those results public.


Our coffee is sourced from a Rainforest Alliance-Certified coffee plantation that grows 100% high-elevation Arabica beans using organic and regenerative farming practices.